Effective Date: 24 August 2026

Last Updated: 24 August 2026

This Shipping and Delivery Policy explains how SUBHAG HealthTech Private Limited ("SUBHAG HealthTech", "we", "us", or "our") processes and delivers orders placed through shop.subhag.in.

1. Shipping Availability

We ship eligible products to serviceable locations within India.

Shipping availability depends on the product, destination PIN code, product availability, courier serviceability, product characteristics, and operational requirements.

Some products may have specific delivery, installation, commissioning, or service requirements.

2. Order Processing

After successful order and payment confirmation, the order enters our processing workflow.

The general process may include:

Order Received → Payment Confirmed → Order Processing → Shipment Created → Picked Up → In Transit → Out for Delivery → Delivered

The actual process may vary depending on the product, order type, destination, stock position, and logistics provider.

3. Order Processing Time

Orders are generally processed after payment and order information have been successfully verified.

Processing time may vary based on:

• Product availability
• Order quantity
• Product type
• Warehouse availability
• Address verification
• Procurement requirements
• Weekends and public holidays
• Special handling or documentation requirements

4. Shipping Partners

We may use Delhivery or another logistics provider selected by SUBHAG HealthTech based on destination, product type, courier serviceability, operational requirements, and availability.

5. Shipping Charges

Applicable shipping charges will be displayed during checkout or communicated through the applicable quotation.

Shipping charges may depend on delivery location, product weight, dimensions, quantity, shipping service, special handling requirements, and courier availability.

6. Delivery Address

Customers are responsible for providing a complete and accurate delivery address, including:

• Recipient name
• Clinic, hospital, company, or organisation name where applicable
• Complete address
• Landmark where useful
• City
• State
• PIN code
• Mobile number

SUBHAG HealthTech is not responsible for delays, failed deliveries, or additional charges resulting from inaccurate, incomplete, or outdated information provided by the customer, subject to applicable law.

7. Saved Addresses

Where available, customers may save delivery addresses to make future purchases and reorders easier.

Customers should verify the selected address before submitting each new order.

A saved address does not guarantee courier serviceability for a future order.

8. Shipment Tracking

Once a shipment is created, an AWB or tracking number may be generated.

Where tracking is available, customers may track shipments through the order history, tracking page, courier tracking system, or communications provided by SUBHAG HealthTech.

Tracking information may include shipment creation, pickup, transit, delivery attempts, out-for-delivery status, delivery status, exceptions, and return-to-origin information.

9. Delhivery Tracking

Where Delhivery is used, shipment information may be obtained from Delhivery's tracking system and integrated into our order management system.

Tracking information is dependent on updates received from the logistics provider and may occasionally take time to appear or refresh.

10. Estimated Delivery Timelines

Delivery timelines displayed on the Website or communicated by our team are estimates unless a specific delivery commitment has been expressly confirmed in writing.

Delivery may take longer because of:

• Courier delays
• Weather conditions
• Public holidays
• Incorrect or incomplete addresses
• Remote or difficult-to-service locations
• Courier serviceability limitations
• Transportation disruptions
• Regulatory or documentation requirements
• Operational disruptions
• Other circumstances beyond our reasonable control

11. Delivery Attempts

The logistics provider may make delivery attempts according to its operational procedures.

Customers should ensure that an authorised person is available to receive the shipment where required.

If delivery cannot be completed, the shipment may be subject to additional delivery attempts or returned to origin.

12. Return to Origin

A shipment may be returned to origin ("RTO") where delivery cannot be completed because of circumstances such as:

• Incorrect or incomplete address
• Incorrect PIN code
• Customer unavailability
• Customer refusal
• Repeated failed delivery attempts
• Courier serviceability issues
• Other logistics-related circumstances

Any applicable refund, re-dispatch, or shipping treatment will be determined in accordance with our Refund and Cancellation Policy, applicable order terms, and applicable law.

13. Damaged Package

If the outer package appears damaged at the time of delivery, customers should inspect the package before accepting it where reasonably possible.

Where possible, customers should take photographs or video of:

• The outer packaging
• Shipping label
• Visible damage
• Product packaging

If the product itself appears damaged, contact us as soon as possible and do not use the affected product until the issue has been reviewed.

14. Wrong or Missing Product

If you receive a wrong product, incorrect quantity, or missing item, contact us with:

• Order ID
• Product name or SKU
• Quantity ordered
• Quantity received
• Photographs
• Shipping label information

We will review the issue and provide the applicable resolution in accordance with our Refund and Cancellation Policy and applicable law.

15. Medical Device Delivery

Certain medical devices may require additional coordination before or after delivery, including site confirmation, installation, commissioning, training, documentation, or technical support.

The applicable requirements will depend on the product and will be communicated through the product page, quotation, order confirmation, invoice, warranty documentation, or other applicable documentation.

16. Installation and Commissioning

Where installation or commissioning is included with a product, the service will be coordinated separately according to the applicable product or quotation terms.

Delivery of a device does not automatically mean that installation, commissioning, calibration, or training has been completed.

17. Consumables

Consumables are shipped to eligible and serviceable locations through applicable courier services.

Customers should inspect packaging after delivery and follow the storage, handling, expiry, and usage instructions provided with the product.

18. Multiple Shipments

Products in the same order may be shipped together or separately depending on stock availability, warehouse location, product type, packaging requirements, and courier arrangements.

Where multiple shipments are created, separate tracking information may be provided.

19. Shipping Notifications

We may send shipping-related notifications through email, SMS, WhatsApp, telephone, or Website notifications.

Notifications may include:

• Order confirmation
• Shipment creation
• AWB or tracking information
• Dispatch confirmation
• Transit updates
• Out-for-delivery updates
• Delivery confirmation
• Delivery exceptions
• RTO information

20. Address Changes After Ordering

If you need to change your delivery address after placing an order, contact us as soon as possible.

Address changes may not be possible after shipment creation, pickup, or dispatch.

After the shipment has been handed over to the logistics provider, any address change will depend on the courier's procedures, serviceability, and availability.

21. Shipping Delays

If tracking shows an unusual delay, failed movement, or delivery exception, contact our support team with your Order ID or AWB.

We may coordinate with the logistics provider to investigate the shipment.

A courier delay does not automatically create a right to cancellation or refund unless such right is available under applicable law, our Refund and Cancellation Policy, or the applicable order terms.

22. International Shipping

Unless expressly stated otherwise, standard shipping through shop.subhag.in applies to domestic shipments within India.

International orders, if accepted, may be subject to separate shipping charges, customs duties, taxes, documentation, import requirements, export requirements, regulatory restrictions, and delivery terms.

23. Delivery Refusal

Customers should not refuse delivery solely because of a minor delay where the product remains compliant with the order.

If a shipment is refused, it may be returned to origin and the applicable cancellation, refund, return, or re-dispatch treatment will be determined under the applicable policy and law.

24. Delivery of Restricted or Regulated Products

Certain healthcare or medical products may be subject to additional regulatory, documentation, handling, storage, or delivery requirements.

SUBHAG HealthTech may request additional information or documentation where reasonably necessary to fulfil an order in accordance with applicable law.

25. Contact Us

For shipping support, please provide your Order ID and AWB or tracking number where available.

SUBHAG HealthTech Private Limited

Email: support@subhag.in

Phone: +91 9036 490 490

Registered Office: 63, Floor 2, A and B, Municipal Industrial Estate, Dainik Shivneri Marg, Worli, Mumbai, Maharashtra 400018, India

Website: https://shop.subhag.in/